| Customization: | Available |
|---|---|
| After-sales Service: | Have Complete After-Sales Service Team, 24h Online |
| Warranty: | 2 Years |
|
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Installation training (3 options) :
A. Experience seamless integration with our comprehensive support! We provide you with detailed installation, operation, maintenance, and troubleshooting guidance through videos and English user manuals. Encounter any issues? Fear not, our technical experts are just a message away, ready to assist you via email, fax, phone, Messenger, WhatsApp, and more.
B. Embark on an enriching journey to China for hands-on training, complete with complimentary accommodation.
C. Benefit from China's exceptional after-sales service team, dedicated to ensuring your satisfaction at every step.
Our proficient engineers, fluent in English, are equipped to address your concerns and facilitate seamless communication. Additionally, we can arrange flight services for your convenience.
Training time:
3-7 working days (recommended). Enjoy complimentary installation, commissioning, and training at your personal work site. While this invaluable service is provided at no cost by the supplier, please note that the buyer is responsible for covering the supplier's airfare (round trip), as well as food, accommodation, local transportation, translation, Internet, communication, and visa expenses, as per actual documentation.
Q1. When was your factory established?
We have been specialized in the R&D, manufacturing and intelligent manufacturing solutions of laser processing equipment since 2005, mainly focusing on laser processing equipment such as fiber laser cutting, laser welding equipment, laser cladding equipment, etc.
Q2. What should I do if there is a problem with this machine during the warranty period?
The quality assurance period is 12 months from the date the goods arrive at the destination port. Except for man-made damage, we are responsible for providing accessories free of charge during the warranty period. After the quality assurance period, if you need to repair or replace parts, you must pay.
Q3. How to install and use?
We will provide training videos and English user manuals for installation, operation, maintenance and troubleshooting for the machine. When you encounter installation, use or adjustment problems, we will provide technical guidance by email, fax, telephone/Messenger/WhatsApp, etc.
Q4. What should I do if there is an after-sales problem?
You can directly describe your problem to the after-sales staff. China's strong after-sales service team. Our engineers (employees) can communicate and solve problems in English, and can be arranged once a day per person when you need it. If I need to go to your place to help, I will quickly arrange to go there and quickly fly to help you.
Q5. How about wholesale price?
If you are a wholesaler, distributor or agent, please contact us to get wholesale price.
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